Rowlands & Hames’ Customer Charter
Rowlands & Hames is committed to fair and honest client treatment, offering tailored products and clear information. We ensure suitable advice and high standards, while minimising barriers for clients changing products or addressing concerns.
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- Rowlands & Hames and all its employees consider the fair and honest treatment of all its clients to be of paramount importance.
- Any product or service offered by Rowlands & Hames will be designed to meet the needs of the client or the particular consumer group the client belongs to.
- Rowlands & Hames will provide its clients with clear information and keep its clients appropriately informed before, during and after any sales process.
- Rowlands & Hames will provide only suitable advice for each individual client, taking the client’s particular circumstances into account.
- Rowlands & Hames will only provide its clients with products which we believe perform as providers have led them to expect, together with service to a standard they have been led to expect.
- As far as we are in a position to do so, Rowlands & Hames will not seek to impose any unreasonable post-sale barriers to clients changing product, switching providers, submitting claims or making complaints.
