Make a Claim

Unlike many insurance brokers, we proactively manage our clients claims from intimation of the claim to the insurer, assistance with investigation, negotiation and settlement.

For larger claims we will also accompany any Loss Adjuster and act in support of the client.

Where clients experience a high frequency of claims due to ‘a run of bad luck’ or simply down to the size of the insurance programme such as large fleet insurances, we undertake regular reviews throughout the year to discuss and consider viable risk management options.

Making a Claim

Rowlands & Hames encourages its clients to report any claims to us in the first instance – this allows us to report the claim to the appropriate insurer’s contacts and encourage the progression of any claim, whilst ensuring we keep your records up to date for future renewals.

However there may be occasions, such as out of hours, weekends or public holiday periods where Rowlands & Hames’ claims department is unavailable.

You may in such circumstances wish to contact the insurer direct at these times and we publish a list of our main insurer claims contacts on Business Hours / Out of Business Hours page – we would encourage you however to report it to us on the next working day so that we may ensure your claim progresses without delay.

Business Hours

During business hours, if you wish to report a claim please contact our Claims Manager – Colin Foster on 01253 598 976 or claims@rowlands-hames.co.uk

Alternatively, please call your usual Rowlands & Hames contact.

In order to submit a claim

To ensure that a claim is progressed as swiftly as possible, your insurers will require the following documentation / information (this list is not exhaustive and further information may be requested depending upon the circumstances of your claim):

Property Damage (non-motor)

• A completed R&H
• Property claim form
• Photographs of the damage sustained to your property
• An invoice for any emergency remedial work carried out
• 2 detailed estimates including a breakdown of the individual materials required and labour costs / hourly rate
• Contact details of the contractors
• Contact details of the person managing your claim
• Evidence of ownership (for example, original purchase receipts)
• Police Crime / Lost Property reference number (if applicable)

Liability

• A completed Liability Checklist document
• The initial letter of claim from the claimant’s solicitors / appointed representative – unanswered
• Any additional correspondence on behalf of the claimant
• The supplementary documentation in accordance with the Liability Checklist

Motor

BDElite have been appointed by Rowlands & Hames to provide a pro-active claims service. We understand the importance of processing claims as quickly as possible to minimise downtime to your business.

There are no claim forms to fill in, just call our Claimsline on 01204 567567.

BDElite can provide assistance with:

• Repairs via one of our UK wide 200+ approved repairers – manufacturer parts are utilised to maintain any warranties & repairs are guaranteed for 3 years
• Keeping you mobile with a suitable replacement vehicle via Credit Hire (subject to approval) for non-fault claims or if
• Credit Hire isn’t possible a small courtesy car/van (subject to availability)
• If your vehicle is immobile, we can facilitate recovery from the scene
  Windscreen repair & replacement
  Regular updates will be provided to both yourselves and Rowlands & Hames.

BDElite can be contacted on:

24/7 365 Motor claims service.

Tel: 01204 567567

Alternatively,

• A completed R&H Motor claim form
• Photographs of the damage sustained to your vehicle
• Photographs of the damage sustained to the third-party vehicle / property
• Any witness statements / communication details
• Any dashcam/ CCTV footage of the incident
• Police reference number (if applicable)
• An estimate for the repairs to your vehicle – unless you would prefer to use the insurers own approved garage network
• Any initial recovery receipts (if applicable)

Professional Indemnity / Management Liability

• Any communication received on behalf of the claimant – this should remain unanswered until your insurer has reviewed and provided further instructions

Cyber

• Please refer to the insurers’ own policy documentation for this as this is ‘insurer / incident type’ specific