Make a Claim

Office hours

Call Colin Foster, our Claims Manager, on 01253 598976, email claims@rowlands-hames.co.uk, or speak to your usual contact at Rowlands & Hames.

Motor claims – 24/7

BD Elite handle our motor claims around the clock on 01204 567567. There are no claim forms to fill in.

Out of hours

If you need to report a claim at a weekend, on a bank holiday or outside office hours, you can contact your insurer directly using the numbers below. Please let us know on the next working day so we can keep things moving.

Motor

• BD Elite – 01204 567 567 – BDEliteClaims@bdelite.co.uk

Home

• Axa – 0870 556 1161
• Congregational & General – 01274 700 700
• Home & Legacy – 0844 856 2202
• Legal & General – 0845 270 0088
• RSA – 0845 070 4586
• Sterling – 0845 271 1300
• Towergate – 01708 777 710
• Zurich – 0845 305 0000

Other

For any other claims, please see your policy document. In an emergency or for a significant claim, you can also contact your Account Director or Account Manager.

What your insurer will need

To ensure that a claim is progressed as swiftly as possible, your insurers will require the following documentation / information (this list is not exhaustive and further information may be requested depending upon the circumstances of your claim):

Property Damage (non-motor)

• A completed R&H
• Property claim form
• Photographs of the damage sustained to your property
• An invoice for any emergency remedial work carried out
• 2 detailed estimates including a breakdown of the individual materials required and labour costs / hourly rate
• Contact details of the contractors
• Contact details of the person managing your claim
• Evidence of ownership (for example, original purchase receipts)
• Police Crime / Lost Property reference number (if applicable)

Liability

• A completed Liability Checklist document
• The initial letter of claim from the claimant’s solicitors / appointed representative – unanswered
• Any additional correspondence on behalf of the claimant
• The supplementary documentation in accordance with the Liability Checklist

Motor

BDElite have been appointed by Rowlands & Hames to provide a pro-active claims service. We understand the importance of processing claims as quickly as possible to minimise downtime to your business.

There are no claim forms to fill in, just call our Claimsline on 01204 567567.

BDElite can provide assistance with:

• Repairs via one of our UK wide 200+ approved repairers – manufacturer parts are utilised to maintain any warranties & repairs are guaranteed for 3 years
• Keeping you mobile with a suitable replacement vehicle via Credit Hire (subject to approval) for non-fault claims or if
• Credit Hire isn’t possible a small courtesy car/van (subject to availability)
• If your vehicle is immobile, we can facilitate recovery from the scene
  Windscreen repair & replacement
  Regular updates will be provided to both yourselves and Rowlands & Hames.

BDElite can be contacted on:

24/7 365 Motor claims service.

Tel: 01204 567567

Alternatively,

• A completed R&H Motor claim form
• Photographs of the damage sustained to your vehicle
• Photographs of the damage sustained to the third-party vehicle / property
• Any witness statements / communication details
• Any dashcam/ CCTV footage of the incident
• Police reference number (if applicable)
• An estimate for the repairs to your vehicle – unless you would prefer to use the insurers own approved garage network
• Any initial recovery receipts (if applicable)

Professional Indemnity / Management Liability

• Any communication received on behalf of the claimant – this should remain unanswered until your insurer has reviewed and provided further instructions

Cyber

• Please refer to the insurers’ own policy documentation for this as this is ‘insurer / incident type’ specific