Polite young man!

“I would like to take this opportunity to commend one of your staff: Mike Watkinson.

Recently I broke my glasses and obviously I replaced them. Then I realised that I could possibly claim on my Covea home insurance. I rang Rowlands and Hames and got through to Mike, explained the situation and fully expected to be sent a long and tiresome form to complete. How wrong was I! Mike asked me to take a photo of my broken glasses and of the receipt for my replacements. I duly did this and that was it:I had to do no more and my settlement has since arrived in my bank account. In a world where so much seems complicated, time consuming and off-putting, the service I received from Mike was truly remarkable. Also he is such a pleasant, polite and personable young man.

This is customer service at its finest and Mike is surely a valuable and valued member of your staff.”

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Polite young man!