Our Claims Service
Unlike many insurance brokers, we proactively manage our clients claims from intimation of the claim to the insurer, assistance with investigation, negotiation and settlement.
For larger claims we will also accompany any Loss Adjuster and act in support of the client.
Where clients experience a high frequency of claims due to ‘a run of bad luck’ or simply down to the size of the insurance programme such as large fleet insurances, we undertake regular reviews throughout the year.
Making a Claim
Rowlands & Hames encourages its clients to report any claims to it in the first instance – this allows us to report the claim to the appropriate insurer’s contacts and encourage the progression of any claim, whilst ensuring we keep your records up to date for future renewals.
However there may be occasions, such as out of hours, weekends or public holiday periods where Rowlands & Hames’ claims department is unavailable.
You may in such circumstances wish to contact the insurer direct at these times and we publish a list of our main insurer claims contacts below – we would encourage you however to report it to us on the next working day so that we may ensure your claim progresses without delay.
During business hours, if you wish to report a claim please contact our Claims Manager – Colin Foster – or alternatively your usual Account Manager / Broker
Outside of Business Hours
Please contact ALPS (Auto Legal Protection Services) on 0844 848 1200
Axa 0870 556 1161
Congregational & General 01274 700 700
Home & Legacy 0844 856 2202
Legal & General 0845 270 0088
RSA 0845 070 4586
Sterling 0845 271 1300
Towergate 01708 777 710
Zurich 0845 305 0000
For any other claims, please see your policy document.
Emergency Insurer Contacts
Alternatively in emergency or for a significant claim, you may wish to contact your Account Director / Manager