Making a Claim
Rowlands & Hames encourages its clients to report any claims to it in the first instance – this allows us to report the claim to the appropriate insurer’s contacts and encourage the progression of any claim, whilst ensuring we keep your records up to date for future renewals.
However there may be occasions, such as out of hours, weekends or public holiday periods where Rowlands & Hames’ claims department is unavailable.
You may in such circumstances wish to contact the insurer direct at these times and we publish a list of our main insurer claims contacts below – we would encourage you however to report it to us on the next working day so that we may ensure your claim progresses without delay.
During business hours, if you wish to report a claim please contact our Claims Administrator – Mike Watkinson – or alternatively your ususal Account Manager / Broker
Mike Watkinson Cert CII
Outside of Business Hours
Please contact ALPS (Auto Legal Protection Services) on 0844 848 1200
Axa 0870 556 1161
Congregational & General 01274 700 700
Home & Legacy 0844 856 2202
Legal & General 0845 270 0088
RSA 0845 070 4586
Sterling 0845 271 1300
Towergate 01708 777 710
Zurich 0845 305 0000
For any other claims, please see your policy document.
Emergency Insurer Contacts
Alternatively in emergency or for a significant claim, you may wish to contact your Account Director / Manager