Our Claims Service

Unlike many insurance brokers, we proactively manage our clients claims from intimation of the claim to the insurer, assistance with investigation, negotiation and settlement.

For larger claims we will also accompany any Loss Adjuster and act in support of the client.

Where clients experience a high frequency of claims due to ‘a run of bad luck’ or simply down to the size of the insurance programme such as large fleet insurances, we undertake regular reviews throughout the year.

Making a Claim

Rowlands & Hames encourages its clients to report any claims to it in the first instance – this allows us to report the claim to the appropriate insurer’s contacts and encourage the progression of any claim, whilst ensuring we keep your records up to date for future renewals.

However there may be occasions, such as out of hours, weekends or public holiday periods where Rowlands & Hames’ claims department is unavailable.

You may in such circumstances wish to contact the insurer direct at these times and we publish a list of our main insurer claims contacts below – we would encourage you however to report it to us on the next working day so that we may ensure your claim progresses without delay.

Business Hours

During business hours, if you wish to report a claim please contact our Claims Manager – Colin Foster – or alternatively your usual Account Manager / Broker

Colin Foster

Claims Manager
Direct Dial: 01253 598976
Email: colin@rowlands-hames.co.uk
or claims@rowlands-hames.co.uk

Outside of Business Hours


Please contact ALPS (Auto Legal Protection Services) on 0844 848 1200


Axa 0870 556 1161

Congregational & General 01274 700 700

Home & Legacy 0844 856 2202

Legal & General 0845 270 0088

RSA 0845 070 4586

Sterling 0845 271 1300

Towergate 01708 777 710

Zurich 0845 305 0000


For any other claims, please see your policy document.

Emergency Insurer Contacts

Alternatively in emergency or for a significant claim, you may wish to contact your Account Director / Manager

Contact Us Today

Please feel free to get in contact with us today to see how Rowlands & Hames can help you or your business thrive.

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