Chartered Insurance Brokers – About Rowlands & Hames
Rowlands & Hames is an independent Chartered Insurance Broker providing bespoke insurance cover for business and high-net worth private clients.
We provide cover for the full range of business-related insurance needs, including specialist areas such as credit insurance, construction insurance, professional indemnity, fleet and IT related.
Our team of qualified and experienced professionals offers quality-focused general insurance programmes business and high net worth individuals.
With three offices based across Lancashire, we deal with clients in the North West and throughout the rest of the UK and have done since the mid 1920s.
Rowlands & Hames is a name you can trust, that’s why we have been awarded the prestigious Chartered Insurance Brokers designation by the Chartered Insurance Institute; we are one of only two independent firms in Lancashire and just over 100 in the whole of the UK to hold this title (as at March 2023).
It means you can be confident that you are dealing with one of the UK’s leading firms, committed to providing you with the best possible advice, service and support.
We invite you to take a tour of the website to find out exactly how we can help you with your insurance needs.
Of course we think you should always use an Insurance Broker, but if you are still unsure as to the benefits then perhaps these videos explaining the benefits of using an insurance broker will convince you!
In July 2023 we welcomed Hargreaves Perkins Insurance Brokers into the group.
The Sectors
Testimonials
I would like to provide some positive feedback please on our experience with you. We approached yourselves last year but couldn’t go ahead and get a fleet insurance quotation as we weren’t provided with our 3 years claims experience in time from our previous insurer. I approached again this year and found that Paul Willis had already diarised our renewal to contact me so I was very impressed on first contact regarding efficiency. Paul has dealt with our business from day one and I have found him to be very knowledgeable and approachable. He has answered all of my queries immediately, reassured me throughout the process and his help has been priceless. He is very amenable and nothing is too much trouble. We ended up receiving a wonderfully competitive quote which my Finance manager was happy to proceed with upon my recommendation not solely because of the price but also because of the service we have received from Paul. He ensured that we received all of the documents before he went on leave and then asked Mike to send out further documents. I will be meeting Paul upon his return but wanted to feedback to you as our experience with yourselves has been nothing but seamless.
- A happy new customer for Paul
I just wanted to take the opportunity to thank Rowlands & Hames for the service provided, particularly in the last 18 months. We were hit by a major claim and on the Sunday the incident occurred both Mike & Paul attended the development to assist myself, in ‘damage control’ as you might say. Moving forward the team took the reigns in organizing the incident in a precise and methodical way. There were no delays, everyone was on site no later than Monday and everything generally ran smoothly throughout the refurbishment.
I have to thank Mike in particular for being at my beck and call through what was an experience I have to say, I do not wish to go through again to this extent. However, on the positive, it has been a learning curve for myself and things could have been a lot worse, not least that I may not have had such a supportive and competent broker. I also doubt that anyone from other brokers would have been on the ball so quickly, never mind within one hour of my call and on a Sunday!.
I have to thank Mike in particular for being at my beck and call through what was an experience I have to say, I do not wish to go through again to this extent. However, on the positive, it has been a learning curve for myself and things could have been a lot worse, not least that I may not have had such a supportive and competent broker. I also doubt that anyone from other brokers would have been on the ball so quickly, never mind within one hour of my call and on a Sunday!.
- Claims don’t just occur during the week!
“I would like to take this opportunity to commend one of your staff: Mike Watkinson.
Recently I broke my glasses and obviously I replaced them. Then I realised that I could possibly claim on my Covea home insurance. I rang Rowlands and Hames and got through to Mike, explained the situation and fully expected to be sent a long and tiresome form to complete. How wrong was I! Mike asked me to take a photo of my broken glasses and of the receipt for my replacements. I duly did this and that was it:I had to do no more and my settlement has since arrived in my bank account. In a world where so much seems complicated, time consuming and off-putting, the service I received from Mike was truly remarkable. Also he is such a pleasant, polite and personable young man.
This is customer service at its finest and Mike is surely a valuable and valued member of your staff.”
Recently I broke my glasses and obviously I replaced them. Then I realised that I could possibly claim on my Covea home insurance. I rang Rowlands and Hames and got through to Mike, explained the situation and fully expected to be sent a long and tiresome form to complete. How wrong was I! Mike asked me to take a photo of my broken glasses and of the receipt for my replacements. I duly did this and that was it:I had to do no more and my settlement has since arrived in my bank account. In a world where so much seems complicated, time consuming and off-putting, the service I received from Mike was truly remarkable. Also he is such a pleasant, polite and personable young man.
This is customer service at its finest and Mike is surely a valuable and valued member of your staff.”
- Polite young man!
Further to all our communications and dealings over the last few months, we would like to thank you for your tenacity and achieving this result in respect to settling the above claim for £800.00. Please accept our thanks for keeping at the insurers and ensuring this favourable outcome”
- Happy client following a claim
Many thanks to Rowlands & Hames, especially Gary Baxter who has helped and guided us through our insurances this last year, and problems [claims] when necessary. Your help and support are very much appreciated.
- Haulage Contractor, West Lancashire
“My small group of care providerships have been fortunate enough to be overseen from an insurance perspective by Gary Baxter of Rowlands & Hames Insurance Brokers. I have found him to be fully sector aware and competent and professional in all aspects of risk analysis for my companies. I would have no hesitation in recommending Rowlands & Hames and Gary to individuals or corporate structures requiring insurance services. It is great peace of mind to know that a competent individual and broker is supporting both myself and my companies.”
- Managing Director of a nursing homes group
In response to the handling of a claim:
“Tony Swallow was excellent, a credit to Rowlands & Hames.”
- A Credit to R&H
Further to all our communications and dealings over the last few months, we would like to thank you for your tenacity and achieving this result in respect to settling the above claim for £800.00. Please accept our thanks for keeping at the insurers and ensuring this favourable outcome”
- Happy client following a claim
“Rowlands & Hames have always provided good advice, and have consistently ensured that my clients and I have appropriate and cost-effective insurance cover in place at all times, regardless of the complexities of the circumstances. Their claims-handling support is second to none in my experience.”
- Manchester and Cheshire based Accountant and Director of several independent companies
Thank you so much for all of this and to Mike and Paul for making life so straightforward with renewal yet again.
Our director has total confidence in the service you provide and is grateful for our longstanding partnership
- A Happy Charity Provider
“That’s great news Thanks for your persistence with this matter I am sure it made all the difference. It is nice to see someone go the extra mile for their customers even though it wasn’t really your problem. Once again thanks for the brilliant job and advice”
- Another happy claims customer
Regarding our latest newsletter: “What another classic example of Quality Customer Care – Sending out information like this is vital to ALL businesses and not just your Customers – so just to say you guys never cease to impress me”
- Local Business Group Manager
“The insurers were slow to make the payment once the claim settlement had been agreed. Our claims manager Colin chased this on our behalf. The service from Colin was wonderful, he communicated clearly and often and I really felt he was looking after our clam. Colin made the whole process quick and easy and took the stress out of it for us to thank you!”
- Always in your corner….
“We received excellent service, speed and communication from Rowlands & Hames.
The team that worked on my property were very knowledgeable, highly experienced, reliable and professional. They kept me up to speed as the job went a long. They were tidy and polite.”
- Positive Claims Feedback
“We have been dealing with Trevor Taylor for many years and have always found him to be most helpful and professional in every way. His assistance in all aspects of out insurance has proved to be invaluable. I can recommend his service to anyone.”
- Motor Engineers & Car Sales Proprietor
“…service from Rowlands & Hames has been exceptional over the years.”
- Director of manufacturing business
“I have to add that I have always been impressed by Tony’s help in the past for our commercial business insurance and I am equally so pleased in the way this insurance has been effected. My solicitor only advised me late afternoon yesterday that the cover should commence immediately and not on Friday. I therefore did not expect to be able to effect this but I was wrong David came to the rescue and I am presuming worked late to get it done for me. I am again very impressed by your Company.”
- Always on hand to help!
“Just to let you know I have received payment from the insurance company.
May I take this opportunity to thank you and your colleagues for your help with this claim. You made it easier for me and kept me updated along the way.
Keep up the great work guys.”
May I take this opportunity to thank you and your colleagues for your help with this claim. You made it easier for me and kept me updated along the way.
Keep up the great work guys.”
- Positive Claims Service
“Great customer service from Gary Baxter and his team.”
- Happy Claims Customer
I have dealt with a number of other brokers in respect of our block policy prior to our agreement with R&H and am able to state confidently as the policyholder, I am more than satisfied and recommend without hesitation, the service given by your team being of an exceptionally high standard.
Keep up the good work.
- Happy property manager following a successful claim
“Thank you June – your response was very quick as usual, really good service”
- Happy client urgently in need of a certificate
“…the [travel] insurance has been fantastic and sorted everything out very promptly for him – his son is still out there with him and [the travel insurer] have covered all of that so thanks very much to them and you and Mike etc for all your help.”
- Director of major manufacturer
“I would also like to inform you that I am leaving next Thursday. I would like to thank you for all your help and hard work that you have supported me with. Your service was incredible and I would recommend you with the highest regards to anyone. Thank you.”
- Global supplier of electronic banking equipment
Thank you so much Colin to you and Tony for all your all efforts on our behalf. We cannot thank you enough.
- Happy Claims Customer
“I wanted to thank you very sincerely for obtaining the insurance claim monies for me. The system was very trouble free for me. It is a great help, and also gives me much confidence in case there are future problems. Meanwhile, very many thanks for your work regarding this issue.”
- Happy Property Owners client following claim for lost income
“I found the staff to be very efficient and professional and would recommend your company to anyone. Good job”
- “Efficient & Professional”
Following a dispute with an insurer over temporary unoccupancy…
“It’s today’s actions that will determine which and how companies come out of this.
You have been brilliant and show the true value of having a broker.
Catch up soon.
Thanks ”
- Property owner with significant portfolio
“My associations with Rowlands & Hames goes back 20 years or so. I have always found them exemplary in any advice, claims etc. We recently had what we considered to be a potentially difficult public liability claim with a major client of ours but this was soon successfully concluded by John Isles and his very efficient team. I am extremely pleased with our involvement with this company.”
- Director of metalwork manufacturing and installation business
“I’ve always had great service from Rowlands Hames so would be happy to ask you for help with other insurances as they come up for renewal.”
- Personal Lines Client
“Many thanks for your assistance, you’ve been first class as always this is why we use professionals like yourselves.”
- Large Electrical Contractor
“great CSR to help us get our insurances ready for our first 6 employees starting next week”
- Local Community Interest Group
“Many thanks to you for your support throughout the claim process. The true value of having a Broker is realised when a claim occurs. “
- High-net-worth Householder
I am grateful and very impressed with the care and understanding R&H’s claims team have shown throughout a stressful and difficult time for me.
I got my Fiat Panda back today, all sparkly and repaired; without your excellent handling of my claim, the last few months would have been so much worse as I have recovered from my injury.
I have been a customer of yours since Andrew Dalby days and your company has never let me down.
Private Client, motor vehicle claim
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Get in Touch
Please contact us and fill in the form with your enquiry and we will be in touch as soon as possible. Alternatively contact us via, phone or email Rowlands and Hames Insurance and we can deal with your query that way.
Our Main Policies
Meet the Team
Andrew Farnworth ACII
-
Chairman
Chartered Insurance Practitioner - 01253 598952
- andy@rowlands-hames.co.uk
John A Isles ACII
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Managing Director
Chartered Insurance Broker - 01253 598953
- john@rowlands-hames.co.uk
Blog-Rowlands & Hames keeping you up to date
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Insider Tips for Maximizing Your Professional Indemnity Insurance UK Coverage
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Revolutionary Approaches to Motor Trade Insurance: How Brokers Are Changing the Game
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Exclusive Benefits of Hospitality and Leisure Insurance for Businesses
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- February 12, 2024
Insider Tips for Selecting the Right Trade Credit Insurance Policy
- Chartered Insurance
- February 7, 2024
Secrets to Choosing the Right Chartered Insurance Broker
- Insurance Solicitors
- January 26, 2024
Professional Development for Insurance Solicitors
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